PRIVACY POLICY

1. We respect your privacy

a) Remembering Who I Am respects your right to privacy and is committed to safeguarding the privacy of our clients, customers, and website visitors. This Privacy Policy explains how we collect, use, store, and disclose personal information.

b) We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). To the extent applicable, we also comply with the General Data Protection Regulation (GDPR) for individuals located in the European Union.

c) Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This includes, but is not limited to, your name, email address, phone number, payment details, IP address, and other information that can identify you directly or indirectly.

d) You may contact us regarding this Privacy Policy at:
support@rememberingwhoiam.com

2. What personal information we collect

a) We may collect personal information that you voluntarily provide to us, including when you:

  • complete forms on our website (including client intake and consent forms)

  • book sessions or consultations

  • subscribe to our newsletter or email updates

  • make payments for services

  • contact us by email, phone, or other means

b) The information we collect may include:

  • name, email address, phone number

  • billing and payment information

  • information relevant to sessions or services you engage in

  • communication preferences

  • any other information you choose to provide

c) We may also collect information automatically when you use our website, such as:

  • IP address

  • browser type

  • device information

  • pages visited and time spent on the site

  • referral source

3. How we collect personal information

a) Personal information is collected when you:

  • interact with us electronically or in person

  • access or use our website

  • engage our services

  • communicate with us directly

  • use third-party services connected to our website (such as booking or payment platforms)

b) We may also receive personal information from third parties where reasonably necessary to deliver our services. Any such information is handled in accordance with this Privacy Policy.

c) By providing your personal information, you consent to its collection and use as described in this Privacy Policy.

4. How we use your personal information

a) We use personal information to:

  • provide and deliver our services

  • administer bookings, payments, and sessions

  • communicate with you about your sessions or enquiries

  • manage and improve our business operations

  • meet legal and regulatory obligations

b) Where you have opted in, we may also use your personal information to:

  • send newsletters, updates, and information about our work or offerings

  • notify you of changes to services or policies

You may unsubscribe from marketing communications at any time using the link provided in those emails or by contacting us directly.

c) If you choose not to provide certain personal information, we may be unable to provide you with some or all of our services.

5. Disclosure of personal information

a) We may disclose personal information to third parties where reasonably necessary to operate our business and deliver services, including:

  • email marketing platforms (e.g. newsletter distribution services)

  • online booking systems (e.g. Calendly)

  • payment processors (e.g. Stripe)

  • video conferencing platforms (e.g. Zoom)

  • website hosting and analytics providers

  • professional advisers (such as accountants or legal advisers)

b) We take reasonable steps to ensure that third parties handle your personal information in accordance with applicable privacy laws.

c) We may disclose personal information where required by law, regulation, court order, or lawful request by authorities.

d) In the event of a business sale, merger, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable legal safeguards.

6. GDPR – lawful basis for processing (EU residents)

a) Where the GDPR applies, we process personal information on one or more of the following lawful bases:

  • your consent

  • performance of a contract

  • compliance with a legal obligation

  • legitimate business interests that do not override your rights

b) We do not knowingly collect sensitive personal data under the GDPR unless you have provided explicit consent or it is otherwise permitted by law.

c) We do not knowingly collect personal information from children under 16 years of age.

7. Your rights (GDPR)

If you are located in the EU, you have the right to:

  • access your personal information

  • correct inaccurate or incomplete information

  • request deletion of your information

  • restrict or object to processing

  • request data portability

  • withdraw consent at any time

Requests can be made by contacting support@rememberingwhoiam.com.
We may request identity verification before responding.

8. Hosting and international data transfers

a) Personal information may be stored or processed using third-party services located outside Australia, including but not limited to the United States, United Kingdom, Netherlands, Philippines, and India.

b) Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

c) You acknowledge that information submitted online may be accessible globally and that we cannot prevent misuse by third parties once information is publicly available.

9. Security of personal information

a) We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

b) Despite these measures, no data transmission over the internet can be guaranteed as completely secure, and you provide information at your own risk.

10. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting support@rememberingwhoiam.com.
We may refuse access in limited circumstances permitted by law.

11. Complaints

If you have a complaint about our handling of personal information, please contact us in writing at support@rememberingwhoiam.com.
We take privacy complaints seriously and will respond within a reasonable timeframe.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when published on our website. You should review this policy periodically.

13. Website, cookies, and tracking technologies

a) When you visit our website, we may collect technical information such as browser type, operating system, referral source, and usage behaviour to improve our website and services.

b) Cookies
We use cookies to enhance website functionality and analyse usage. You can disable cookies via your browser settings, although this may affect site functionality.

c) Tracking technologies and advertising
We may use third-party tracking technologies, including:

  • Google Analytics

  • Google Ads

  • Meta (Facebook and Instagram) Pixel

These tools help us understand website usage, measure advertising effectiveness, and deliver relevant content. These technologies may collect information about your interactions with our website and may use cookies or similar identifiers.

d) Third-party websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

14. Authorisation

This Privacy Policy is authorised by Sharon Burnett.
Date: 14 July 2024.  Updated January 2025.

For all privacy-related enquiries, contact:
support@rememberingwhoiam.com

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